Services offered by the IS : WWWWHHW, business objectives, relevance of applications, investment decisions

Service Design : useful services, availability, capacity, continuity, security, development of service management processes

Transition of services : development, construction, testing, validation and deployment of new services, modification of existing services, reduction of risks

Operation of services : guides of good practices related to the provision and support of services in production, responsiveness, proactivity

Continuous improvement of services : enhancement of added value, efficiency of operational management and activities organization, services and IT processes improvement

Services offered by the IS : WWWWHHW, business objectives, relevance of applications, investment decisions

Service Design : useful services, availability, capacity, continuity, security, development of service management processes

Transition of services : development, construction, testing, validation and deployment of new services, modification of existing services, reduction of risks

Operation of services : guides of good practices related to the provision and support of services in production, responsiveness, proactivity

Continuous improvement of services : enhancement of added value, efficiency of operational management and activities organization, services and IT processes improvement